Privacy Policy

Last updated: 27 May 2026

This Privacy Policy explains how PrintingCAD Ltd collects, uses, stores and protects personal information when you use our website, submit an enquiry, request a quote, send files, contact us by email or WhatsApp, or use our CAD design and 3D printing services.

1. Who We Are

PrintingCAD Ltd is registered in England and Wales. Company number: 17222338. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

For privacy questions, you can contact us at contact@printingcad.com.

2. Information We Collect

We may collect personal information that you provide directly to us when you use our website, submit a form, request a quote, upload files, send us an email, message us on WhatsApp, make a payment, or communicate with us about a project.

This may include:

• Your name
• Email address
• Phone number
• Company name, if provided
• Billing or delivery details, where required
• Project descriptions, messages and enquiry details
• Uploaded files, CAD files, 3D files, sketches, photos, drawings or technical documents
• Dimensions, measurements, material preferences, colour, finish, quantity, deadline and intended use
• Payment status and transaction information processed through payment providers such as Stripe
• Communication history with us

We may also collect technical information automatically when you visit our website, such as IP address, browser type, device type, pages visited, approximate location, cookies, analytics data and website usage information.

3. Information You Should Avoid Sending Unless Needed

Please do not send unnecessary sensitive personal information through our website forms, email or WhatsApp. For example, you should avoid sending medical information, financial documents, identity documents or confidential third-party information unless it is genuinely required for the project and we have agreed how it should be handled.

If your project contains confidential, commercially sensitive or intellectual property-sensitive information, please tell us before sharing detailed files or specifications.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and messages
• To review files, photos, sketches, CAD files and project requirements
• To prepare quotes and recommend suitable services
• To provide CAD design, 3D printing, manufacturing support, scanning support, CNC support, laser cutting support or related services
• To communicate about project scope, revisions, delivery, payment and next steps
• To process payments and issue invoices or receipts
• To arrange delivery, where required
• To keep records of enquiries, quotes, orders and customer communication
• To improve our website, services, forms and customer experience
• To protect our website from spam, fraud, misuse and security risks
• To comply with legal, tax, accounting and regulatory obligations

5. Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following lawful bases:

• Contract: where we need to use your information to provide a quote, manage an accepted order, deliver services, communicate about a project, process payment or take steps before entering into a contract.
• Legitimate interests: where we use information to respond to enquiries, manage customer relationships, improve our services, prevent fraud, protect our website, keep business records and run our business in a reasonable way.
• Legal obligation: where we need to keep records for tax, accounting, compliance, legal claims or regulatory reasons.
• Consent: where we rely on your permission, for example for certain cookies, marketing preferences or optional communications where consent is required.

Where we rely on consent, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

6. Project Files, CAD Files and Uploaded Information

When you send us project files, CAD files, 3D files, drawings, sketches, photos, measurements or technical information, we use them to review your request, prepare a quote, assess feasibility, provide design or production support, and communicate with you about the project.

Depending on the project, these files may be shared with relevant suppliers, designers, freelancers, manufacturers, printing providers, machining providers, scanning providers, courier services or software tools where this is necessary to review, quote, produce or deliver the work.

If your project is confidential or requires special handling, please tell us before sending detailed files or specifications.

7. Payments

Payments may be handled through Stripe, invoices, checkout pages or other agreed payment methods. We do not usually store full card details on our website. Payment providers process payment information according to their own privacy and security practices.

We may keep payment records, order details, invoice details and transaction references for business, accounting and legal purposes.

8. Cookies and Analytics

Our website may use cookies and similar technologies to keep the website working, improve performance, understand how visitors use the site, protect forms from spam, support security and provide third-party features.

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, may require consent depending on how they are used. You can manage cookies through our cookie banner where available and through your browser settings.

For more information, please see our Cookie Policy.

9. Contact Forms, Email and WhatsApp

When you contact us through a website form, email or WhatsApp, we use the information you provide to respond to your enquiry, review your project and provide the requested support.

If you contact us through WhatsApp or another third-party platform, that platform may also process your information under its own terms and privacy policy.

We may keep a record of communication so we can manage the enquiry, provide support, handle disputes, maintain business records and improve our service.

10. Who We Share Information With

We may share personal information or project information with trusted third parties where necessary to operate our business and provide our services. This may include:

• Website hosting providers
• Email and form service providers
• Payment processors such as Stripe
• CAD designers, freelancers, manufacturing suppliers or production partners
• 3D printing, CNC, laser cutting, scanning or specialist manufacturing providers
• Courier or delivery providers
• IT, security, analytics, cookie consent and anti-spam providers
• Professional advisers such as accountants, legal advisers or insurers
• Regulators, law enforcement, courts or public authorities where legally required

We only share information where it is necessary for the purpose involved, such as quoting, production, delivery, payment, support, compliance, security or legal obligations.

11. International Transfers

Some third-party services, software platforms or suppliers may process information outside the United Kingdom. Where this happens, we aim to use appropriate safeguards where required by data protection law.

If your project requires international supplier review or international delivery, relevant project and delivery information may be shared as needed to complete the work.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing quotes and orders, providing services, keeping business records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

As a general guide:

• General enquiries may be kept for as long as needed to respond and maintain reasonable business records.
• Quote and order records may be kept for business, accounting, tax and legal purposes.
• Project files may be kept while the project is active and for a reasonable period afterwards in case revisions, support, repeat orders or disputes arise.
• Payment and invoice records may be kept for the period required by tax and accounting rules.
• Marketing preferences, if used, may be kept until you unsubscribe or ask us to stop.

Where information is no longer needed, we will delete, anonymise or securely store it as appropriate.

13. How We Protect Information

We take reasonable steps to protect personal information and project information from unauthorised access, loss, misuse, alteration or disclosure. This may include access controls, secure accounts, password protection, security plugins, hosting safeguards and limiting access to people or suppliers who need the information for the project.

No website, email system, file transfer method or online service can be guaranteed to be completely secure. You should avoid sending highly sensitive information unless necessary and agreed in advance.

14. Your Rights

Under UK data protection law, you may have rights in relation to your personal information. These may include the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Request data portability in certain circumstances
• Withdraw consent where we rely on consent
• Complain to the Information Commissioner’s Office

To exercise your rights, contact us at contact@printingcad.com. We may need to verify your identity before responding to a request.

You can also contact the Information Commissioner’s Office if you are unhappy with how your personal information has been handled. The ICO’s website is ico.org.uk.

15. Marketing

We may use your contact details to respond to your enquiry or provide information about services you have requested. We will not sell your personal information.

If we send marketing communications in the future, we will do so in accordance with applicable law and provide a way to opt out where required.

16. Children

Our services are intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

17. Links to Other Websites

Our website may contain links to third-party websites, tools or services. We are not responsible for the privacy practices, security or content of those third-party websites. You should review their privacy policies before using them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on this page. If we make significant changes, we may take reasonable steps to make this clear on our website.

19. Contact Us

If you have questions about this Privacy Policy or how we use personal information, please contact us at:

Email: contact@printingcad.com